Pelatihan Prosedur Digitalisasi Pelayanan Kependudukan Pada Kantor Kecamatan Jatisampurna

Authors

  • Agus Santhuso Universitas Islam As-Syafi’iyah Jakarta
  • Kurnia C Kurnia C Universitas Islam As-Syafi’iyah Jakarta
  • Heny H Universitas Islam As-Syafi’iyah Jakarta
  • M Affar Universitas Islam As-Syafi’iyah Jakarta
  • Tiara Tiara Universitas Islam As-Syafi’iyah Jakarta
  • Whindy Khomala Syari Universitas Islam As-Syafi’iyah Jakarta

DOI:

https://doi.org/10.53363/bw.v2i3.320

Keywords:

Service, Customer Service, BKN, Pelayanan

Abstract

Customer Service is the leading front in an institution in providing services to the community. The success and satisfaction provided to the user community is one of the superior values ??of this institution. The State Civil Service Agency (BKN) is a state institution that operates in the field of state personnel management which provides administrative services to civil servants. With the training and counseling attended by 80 administrative staff regarding public speaking / communication in general, creativity and professional training in providing assistance to civil servants who need data, it is hoped that this will help make it easier for employees to provide customer service in the Directorate section. Procurement and Rankings in the State Civil Service Agency.

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References

Heny Herawati, 2023. Manajemen Sumber Daya Manusia.

Ratminto, Atik Septi Winarsi, 2011. Manajemen Pelayanan. Pustaka Pelajar. Yogyakarta

Sleers, R.M., G.R. Ungson and R.T. Mowday, 1985. Managing Effective Organiation: An Introduction. Kent Pubbhlising Co. Boston.

Subarsono, 2015. Analisa Kebijakan Publik, Pustaka Pelajar , Yogyakarta

Syafri, Firma, 2012. Studi administarsi publik, Jatinangor,Erlangga

Widodo, Suparno. 2015. Manajemen Pengembangan Sumber Daya manusia. Pustaka Pelajar Yogyakarta

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Published

2022-12-12

How to Cite

Santhuso, A. ., Kurnia C, K. C., H , H. ., Affar, M. ., Tiara, T., & Khomala Syari, W. . (2022). Pelatihan Prosedur Digitalisasi Pelayanan Kependudukan Pada Kantor Kecamatan Jatisampurna. Batara Wisnu : Indonesian Journal of Community Services, 2(3), 603–606. https://doi.org/10.53363/bw.v2i3.320