EDUKASI PSIKOLOGI PELAYANAN TAMU: MEMBEKALI SISWA MAGANG SMK DI FOUR POINTS BY SHERATON BATAM

Nensi  Lapotulo; Okki Kurnia; Devid Trinaldo Simatupang; Andre Saputra

doi:10.53363/bw.v5i1.374

Authors

Nensi Lapotulo Politeknik Pariwisata Batam
Okki Kurnia Politeknik Pariwisata Batam
Devid Trinaldo Simatupang Politeknik Pariwisata Batam
Andre Saputra Politeknik Pariwisata Batam

DOI:

https://doi.org/10.53363/bw.v5i1.374

Keywords:

Service Psychology, Training, Internship Students, Service Competency, Four Points by Sheraton Batam, Psikologi Pelayanan, Pelatihan, Siswa Magang, Kompetensi Pelayanan

Abstract

This community service activity aims to provide guest service psychology education for vocational high school (SMK) internship students at Four Points by Sheraton Batam. The training is designed with a practical, interactive, and enjoyable approach, covering effective communication, emotional management, empathy, and conflict resolution. Methods employed include interactive workshops, service simulations, and reflective learning sessions. Activity evaluation indicates that the training effectively enhances the skills and confidence of internship students in addressing various guest service challenges, while positively contributing to the hospitality industry in Batam City.

Downloads

Download data is not yet available.

References

Badan Pusat Statistik Kota Batam. (2023). Statistik Pariwisata Kota Batam Tahun 2022. BPS Kota Batam.

Gyepi-Garbrah, T., Preko, A., Mohammed, I., & Mohammed, I. (2023). Using goal-setting theory and expectancy theory to understand career goal implementation in the hospitality industry. Journal of Hospitality, Leisure, Sport & Tourism Education. https://doi.org/10.1016/j.jhlste.2023.100425.

Ishvari, P., Mudana, I., Aryana, I., & Sudarmini, N. (2020). Training Program and its Influence to Hotel Employee Performance. International Journal of Glocal Tourism. https://doi.org/10.58982/injogt.v1i2.30.

Kementerian Pariwisata dan Ekonomi Kreatif. (2023). Pedoman Pengembangan Kompetensi Sumber Daya Manusia di Bidang Pariwisata dan Ekonomi Kreatif Tahun 2023. Kemenparekraf RI.

Lapotulo, N., Afriani, M., Sukmamedian, H., & Saputra, E. (2024). The Influence of Service Quality on Visitor Satisfaction at Tiban Global Night Market Shopping Tourism in Batam. Jurnal Cahaya Mandalika ISSN 2721-4796 (online), 3(3), 1736-1747. Retrieved from https://ojs.cahayamandalika.com/index.php/jcm/article/view/2946.

Lapotulo, N., I Wayan Thariqy Kawakibi Pristiwasa, Sukmamedian, H., Thandzir, M., Dailami, D., & Yusuf, A. R. (2025). Enhancing Service Quality at Mai (Madrasah Aliyah Industry) Al-Jabar Batam Through Service Management Training. JURNAL KEKER WISATA, 3(1), 47–57. https://doi.org/10.59193/jkw.v3i1.350.

Lapotulo, N., Sukmamedian, H., & Afriani, M. (2024). Providing Education on Excellent Service Skills for Female Students of Hidayatullah Islamic Vocational School in Batam City Indonesia. Jurnal Pengabdian Kepada Masyarakat Cahaya Mandalika (Abdimandalika) E-ISSN 2722-824X, 5(1), 12-18. Retrieved from https://ojs.cahayamandalika.com/index.php/abdimandalika/article/view/3002.

Pandiangan, S., Lumbanraja, P., Lumbanraja, P., Gultom, J., & Lc, M. (2024). Effect of Service Quality on Hotel Guest Loyalty with Hotel Guest Satisfaction as an Intervening Variable in Five-Star Hotel. April-May 2024. https://doi.org/10.55529/jsrth.43.33.41.

Rescalvo-Martin, E., Gutierrez-Gutierrez, L., & Llorens-Montes, F. (2021). The effect of paradoxical leadership on extra-role service in the hospitality industry. International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/ijchm-02-2021-0198.