STRATEGI JITU MENGELOLA RISIKO USAHA LAUNDRY: MENINGKATKAN KEBERLANJUTAN DAN DAYA SAING DI TENGAH PERSAINGAN KETAT

Abstract

The objective of this community service initiative is to identify and mitigate the risks confronting laundry businesses in the Pondok Labu area. These risks encompass business security concerns, customer liability risks, human resource compliance risks, financial risks, machine damage risks, technological risks, legal risks, environmental risks, competition risks, and strategic risks. The primary issue encountered pertains to the absence of effective risk management, a deficiency that has the potential to impede business continuity and compromise service quality. The methodological approach employed in this community service undertaking involves a qualitative strategy, encompassing interviews, observations, and case studies, with the objective of data collection from laundry business owners. A thematic approach was employed to analyze the data, with the objective of identifying patterns and effective solutions for managing the various existing risks. The researcher also evaluated the operational processes and risk mitigation strategies implemented. The findings of this study suggest that the implementation of appropriate risk mitigation measures, including regular machine maintenance, employee training, more efficient financial management, and the use of environmentally friendly technology, effectively mitigated the adverse effects of existing risks. It has been demonstrated that enhancements in service quality and customer satisfaction were attained, and business operations became more efficient and stable. Effective risk management has been demonstrated to enhance the sustainability of laundry businesses and their competitiveness in a competitive market. It is recommended that further development be pursued through the expansion of employee training and the implementation of additional innovative technologies, with the objective of reducing environmental impact.